This FAQ provides a quick overview of common questions about products, orders, shipping, returns, and payments. Please refer to our full policy pages for complete details.
What types of products do you offer?
Cure Hydration offers hydration and wellness products through our online store. Each product page provides available product details, usage information, and applicable guidance.
Where do you ship and what does shipping cost?
We currently ship only within the United States.
Free standard shipping is available on eligible U.S. orders.
How long does delivery take?
Orders are generally processed within 1–2 business days.
After shipment, standard delivery usually takes 4–6 business days.
Delivery times may vary due to carrier conditions, weather, holidays, or other factors outside our control.
Will I receive tracking information?
Yes. A tracking number will be provided after your order has been shipped.
Please allow some time for tracking information to become active in the carrier system.
Can I return or exchange an item?
Eligible products may be returned or exchanged within 30 days after delivery.
Please review our Refund Policy for return conditions, exclusions, and instructions.
Who pays return shipping?
For approved returns, Cure Hydration provides a prepaid return shipping label and covers eligible return shipping costs, including returns related to damaged, defective, incorrect, or incomplete orders.
Which products cannot be returned?
Certain products may not qualify for no-reason returns, including:
- Custom-made products
- Clearance or Final Sale items
- Gift cards
- Opened products that cannot be resold due to hygiene or safety considerations
These exclusions do not affect applicable consumer rights for damaged, defective, incorrect, or incomplete orders.
When will my refund arrive?
Approved refunds are issued to the original payment method.
Please allow 5–10 business days after issuance for the refund to appear. Processing time may vary depending on the payment provider or financial institution.
Can I cancel my order?
Cancellation requests may be submitted before shipment.
After an order has shipped, requests will be handled according to our Refund Policy.
Which currency and payment methods do you accept?
All payments are processed in United States Dollars (USD).
Eligible payment methods include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards available during checkout.
Will taxes be charged?
Applicable taxes are collected according to federal, state, and local laws.
Merchant and Customer Care Information
Store name: Cure Hydration
Contact email: Support@curehydratron.shop
Phone: (907) 512-7597
Physical and return address: 3026 West 34th Avenue, Anchorage, AK 99517, United States
Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).